Pullman Phu Quoc Beach Resort

“Una semana maravillosa”

Nos hospedamos en este hotel, porque celebrábamos la boda de mi hermana, vinimos desde diferentes partes del mundo, para acompañarla en esta hermosa ocasión. Estoy encantada con todo el staff del hotel, mención especial a Tham y a Trung, realmente fueron extraordinarios. Estoy embarazada y se preoc… Más

Nos hospedamos en este hotel, porque celebrábamos la boda de mi hermana, vinimos desde diferentes partes del mundo, para acompañarla en esta hermosa ocasión. Estoy encantada con todo el staff del hotel, mención especial a Tham y a Trung, realmente fueron extraordinarios. Estoy embarazada y se preocuparon mucho por mi, estuvieron pendientes en todo momento que no nos faltará nada, nos hicieron la estadía mucho más confortable… Maravilloso trabajo… Gracias chicos

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“Another Perfect Stay at Pullman Phu Quoc”

Another Perfect Stay at Pullman Phu Quoc Our family first stayed at Pullman Phu Quoc last year to celebrate our child’s birthday, and we had such a wonderful experience that we decided to come back again this year. Once again, our stay was perfect. Every staff member we met was kind, welcoming, a… Más

Another Perfect Stay at Pullman Phu Quoc Our family first stayed at Pullman Phu Quoc last year to celebrate our child’s birthday, and we had such a wonderful experience that we decided to come back again this year. Once again, our stay was perfect. Every staff member we met was kind, welcoming, and always ready to help, making our entire stay comfortable and enjoyable. From the complimentary airport pick-up service to the excellent Accor Platinum benefits, everything was smooth and well organized from the moment we arrived. We also really enjoyed the food and service at Mad Cow, Coconut Bar, and Salt ’n’ Pepper. The food was delicious, and the staff were always friendly, attentive, and quick to assist us. Everything about our stay was wonderful, and our family made another special birthday memory here. If we visit Phu Quoc again next year, we will definitely choose Pullman Phu Quoc again. Thank you to the entire team for another perfect stay! 🥰👍

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“A Perfect Solo Healing Getaway!”

I recently enjoyed a 3-night, 4-day solo trip to the Pullman Phu Quoc, and it was exactly the getaway I needed. ​A huge thank you to Ryan—thanks to his thoughtful and attentive care, my vacation was incredibly fulfilling and truly rejuvenating. ​The mango shaved ice was absolutely delicious and is … Más

I recently enjoyed a 3-night, 4-day solo trip to the Pullman Phu Quoc, and it was exactly the getaway I needed. ​A huge thank you to Ryan—thanks to his thoughtful and attentive care, my vacation was incredibly fulfilling and truly rejuvenating. ​The mango shaved ice was absolutely delicious and is a must-try! I was also extremely satisfied with the pool area. Being able to relax every day on the spotless, perfectly clean pool beds while taking in the beautiful scenery was simply the best. ​I will definitely be coming back next time. I can't wait to return with my loved ones so we can share the wonderful feelings and experiences I had here!

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“Beautiful Resort, Disappointing Service – Not the Five-Star Experience We Expected”

We stayed at Pullman Phu Quoc Beach Resort for four nights in early May to celebrate my partner’s milestone birthday. This trip was a very special gift, so it was important to us that everything went smoothly. While the resort itself is beautiful and has many strengths, the service fell well below … Más

We stayed at Pullman Phu Quoc Beach Resort for four nights in early May to celebrate my partner’s milestone birthday. This trip was a very special gift, so it was important to us that everything went smoothly. While the resort itself is beautiful and has many strengths, the service fell well below what we would expect from a five-star Pullman property. Before our arrival, I contacted the hotel well in advance to explain the significance of the occasion and specifically requested a quiet room on a higher floor, away from the elevators. I also explained how important it was for this stay to be perfect. After travelling for more than 24 hours from Canada, we arrived later in the day only to be assigned a room that ignored all of our requests. What made this even more frustrating was that the room type and location we had requested was actually available. We had to go back to reception, ask again, and then wait while the room was prepared. This was hardly the relaxing start we had hoped for after such a long journey. The birthday recognition was also underwhelming. Considering the level of the hotel and the price we paid, the only gesture was a tiny cake that honestly tasted several days old. Not even a complimentary bottle of wine or another thoughtful touch. It felt like a missed opportunity to make a guest feel genuinely valued during a special celebration. Another thing that genuinely upset us was the tiny artificial “pond” on our floor containing several large koi fish. The enclosure was extremely small, with very little water, almost no room to swim, and no natural light. Seeing such magnificent fish confined in those conditions was heartbreaking. It looked like an obvious animal welfare issue and really detracted from our stay. We had booked the half-board package, but the website did not clearly explain its limitations. Upon arrival, we discovered that the half-board menu was fairly restricted. Even more frustrating was the drinks policy: only a very limited selection of beverages was included, one could only have four drinks and they could only be ordered at one specific restaurant. If you chose to have a drink at the beachfront restaurant - which doesn’t even serve the full dinner menu - you effectively had to have all of your included drinks there. It felt unnecessarily restrictive and, frankly, like an attempt to nickel-and-dime guests. Another disappointment was the complete lack of beach service. If you wanted a drink while relaxing on the beach, you had to walk to the restaurant, order it yourself, and carry it back. In the tropical heat, even an ice-cold beer becomes lukewarm by the time you return. This is not the level of service one expects from a luxury beach resort. That said, the resort has many positives. Once we were finally given the correct room, our Deluxe King Ocean View room was spacious, modern, impeccably clean, and offered a stunning view. The smart bidet toilet was a nice touch, and the entire property is beautifully landscaped and exceptionally well maintained. The pool is luxurious, the beach area is cosy and pleasant, and the breakfast buffet was genuinely outstanding, with an enormous variety of high-quality dishes from many different cuisines. Ultimately, the resort’s “hard product” - the facilities, rooms, and grounds - is excellent. Unfortunately, the “soft product” - the service, attention to detail, and overall guest experience - is nowhere near the five-star standard that Pullman advertises or that guests are paying for. We enjoyed many aspects of our stay, but the repeated service disappointments left us feeling that the hotel simply doesn’t deliver the level of hospitality expected at this price point. As much as we liked the property itself, we don’t think we’ll be staying here again on our next visit to Phu Quoc. And finally, I sincerely hope the hotel reconsiders the conditions in which those beautiful koi fish are being kept. They deserve far more space, natural light, and a suitable environment than that tiny enclosure provides.

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