Panama Nha Trang Hotel

“Avoid , spend your money elsewhere”

Room 2816. Avoid This apartment block appears to have three different types of accommodation: privately owned “Panorama” apartments, locally owned units, and the Empyrean Hotel section which is operated with staff. Because the rooms are individually managed by different agents, there appears to b… Más

Room 2816. Avoid This apartment block appears to have three different types of accommodation: privately owned “Panorama” apartments, locally owned units, and the Empyrean Hotel section which is operated with staff. Because the rooms are individually managed by different agents, there appears to be very little central management or accountability. Issues experienced during the stay: • Lift problems: The lift frequently passed our floor without stopping, making access to the room difficult. • Payment pressure: Although the listing on Booking.com states that credit cards or travel cards are accepted, the agent insisted on cash payment and asked for it approximately 18 hours in advance. We were told there was no bank machine available, however photos clearly show that ATMs are in use nearby. • Overcrowding: The building feels overcrowded and common areas are heavily used. • Condition of building: The communal areas are showing their age and need maintenance. • Room maintenance: Room 2816 requires maintenance attention. FRIDGE / MOULD/ RUSTY BALCONEY BROKEN DRAW and KITCHEN cooktop remove leaving large opening • No rooftop pool access: The rooftop pool is advertised but is not accessible to many guests. It is privately rented and access requires an additional payment. • No onsite management: There is no reception or on-site contact person. • Agent communication issues: The agent did not respond to emails sent through Booking.com. Communication was only possible through WhatsApp. • Check-in system: Rooms are privately owned and managed by off-site agents who only meet you for check-in and check-out. • Bag storage issue: The agent said she could look after our bags, but they were left unattended in the main foyer where anyone could have taken them. This did not feel secure. Positive aspects: • Excellent location • Great views from the suite • Large room size • Very good air conditioning Overall, while the apartment itself has positive features, the lack of management, communication issues, and misleading information about facilities and payment methods made the experience disappointing.

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“Missed leading”

I booked this hotel on booking.com The hotel advertised showing nice photos of bedrooms, 360 degrees of the pool on the rooftop seen great for all clients, But don’t be fool guys, unfortunately you need to pay extra to used the pool which it does say anything on booking.com