Mövenpick Resort Cam Ranh

“We had a wonderful room”

We had arranged the transfer through the hotel as part of the booking process. The driver was waiting and very efficient. Seemless pick up from airport and separate check in Our room for our 6 nights was in the condo / residence was lovely on the 10th floor with stunning views and had been decorat… Más

We had arranged the transfer through the hotel as part of the booking process. The driver was waiting and very efficient. Seemless pick up from airport and separate check in Our room for our 6 nights was in the condo / residence was lovely on the 10th floor with stunning views and had been decorated for my husbands birthday which was very nice. It also seemed quieter than the main building . Air conditioning excellent. Lovely turndown service. Comfy bed. Wifi good. Beautiful large balcony with a wonderful sun lounger. The pool is a nice size with plenty of sunbeds, all with cushions but wifi intermittent and very noisy during our stay with lots of motorised floats (sometimes out of control) . Quite hard to actually swim in there. The lifeguards were doing an amazing job. We were invited for complimentary canapés and drinks from 4-6pm which were very nice and a nice peaceful atmosphere and pace. Phuong, Dinh, Jason (hai) and Thao at typhoon bar were superb. Great service attitude. Trainee Khai was excellent- so enthusiastic. Shuttle bus to town at about 90p per person one way is a super deal. Out at 10, back at 4. We came back by taxi van - 400000vnd - takes about 50 mins traffic permitting. The bell boys / golf cart drivers are very helpful. They regularly stop if they see you looking a bit lost. Room service was good and easy to order on the app. Good price, nice food and quickly delivered Hani, Jun and Amy on accor reception were also exceptionally helpful. The daily refreshments were very thoughtful. The Breakfast was mayhem but hotel had organised platinum all tables as reserved - this was great! However it was mega busy. I’m not sure the dancing bears etc helped speed up the breakfast process or caused more disruption. Additional coffee machines are definitely needed (on the plus side I now know how to service one as they break down so often) Building work next door to the residences was slightly annoying particularly as they started early in the morning. We had a bit of a dilemma one day trying to get the room serviced and was told when the hotel was busy it was only after 2pm that rooms were serviced. Timmy had to become involved. Also lifts and floor in lobby permanently wet. Advised receptionist one day and also Timmy but I think that’s an accident waiting to happen. Nhung Ma, one of the duty managers was very kind and understanding. She arranged a lunch at Tropicana for us. Skinny has a superb attitude, she is empathetic and takes great pride in her role. She offered fantastic level of service. Breakfast there on my husbands birthday was wow.! Service recovery is great. We had a wonderful send off from Nhung Ma and the team. She is an amazing ambassador for the hotel. The resort is dedicating itself to families. If you have kids, love noise, celebrating a big generational party and plenty of activities you will be fine. There are watersides galore and a stunning beach. If you want a romantic quiet time it’s probably not for you. But it is actually a good hotel and overall I would come back but not partake in the breakfast in the main resort.

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