Hilton Samarkand Regency

“Ultra comfortable stay away from the hustle and bustle”

The Hilton is part of the newly built Silk Road complex on the outskirts of Samarkand. As a new hotel, it is extremely well designed and comfortable. The staff is ultra helpful. In particular I would like to single out Jakhongir at the concierge desk, who helped arrange transfers as well as a gui… Más

The Hilton is part of the newly built Silk Road complex on the outskirts of Samarkand. As a new hotel, it is extremely well designed and comfortable. The staff is ultra helpful. In particular I would like to single out Jakhongir at the concierge desk, who helped arrange transfers as well as a guided tour. Bear in mind that dining options are limited in the vicinity - the hotel has a single restaurant, and the only other walkable options are at the adjacent hotel or a short buggy ride to the Eternal City development across the lake. To get to a wider set of options, a taxi ride to the city is needed. All in all, a very enjoyable stay and good value for the quality.

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“Quality”

All the employees are great, they helped us a lot. Breakfast was so delicious. We are happy with the quality service

“Great hotel. Better staff.”

Fantastic staff and superb rooms. Customer service is top class. Very modern hotel but as with most of hotels in the region the air con needs looking at for western travellers. It’s just not cold enough.

“Not up to European or American standards.”

Sadly, our three-night stay at this supposedly 5-star hotel was anything but a 5-star experience. The service was extremely poor. Our room was not cleaned every day, and throughout the entire three-day stay the cups and glasses were never changed, despite having been used. Room cards also repeated… Más

Sadly, our three-night stay at this supposedly 5-star hotel was anything but a 5-star experience. The service was extremely poor. Our room was not cleaned every day, and throughout the entire three-day stay the cups and glasses were never changed, despite having been used. Room cards also repeatedly stopped working and had to be recalibrated, which became very frustrating. The pool service was particularly disappointing. There were no towels available at all, and despite reporting this to staff, nothing was done. We also raised our concerns directly with staff and management about the other issues, but unfortunately there was no meaningful response or improvement. What was most disappointing was the attitude of some staff when problems were raised. On several occasions, staff appeared suddenly unable to understand English when confronted about an issue, despite speaking English perfectly well when everything was going smoothly. This came across as extremely dismissive and unprofessional. For a hotel advertising itself as 5-star, the basic standards of housekeeping, service and customer care were simply not there. Problems can happen in any hotel, but what matters is how they are dealt with—and in our experience, they were not dealt with at all. Very disappointing and certainly not the 5-star experience we expected. We cancelled onward plans with Hilton and swapped to Hyatt

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