Best Western Plus Swan Hotel

“A lovely stay at The Swan Hotel Wells”

We have just had anther really nice stay at The Swan Hotel in Wells. There was a slight glitch with the room which we had initially booked but the reception team and the manager Neil went out of their way to rectify the problem despite being so very busy on Easter weekend..All the staff were extrem… Más

We have just had anther really nice stay at The Swan Hotel in Wells. There was a slight glitch with the room which we had initially booked but the reception team and the manager Neil went out of their way to rectify the problem despite being so very busy on Easter weekend..All the staff were extremely pleasant and friendly and this made for a very pleasant stay. We had a Sunday roast which was excellent and it was lovely to see Callum the duty manager again , he recognised us from our previous visit and was very friendly and helpful as always. All I can add is that we look forward to our next visit.

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“Sunday lunch in beautiful surroundings.”

We had Sunday lunch in the dining room. Several items were not available, but we all chose a roast dinner. Beef and Lamb were the options with the roast of the day being pork. No white meat as a choice which is my favourite. Lunch was fine with a huge Yorkshire pudding. Price very reasonable and st… Más

We had Sunday lunch in the dining room. Several items were not available, but we all chose a roast dinner. Beef and Lamb were the options with the roast of the day being pork. No white meat as a choice which is my favourite. Lunch was fine with a huge Yorkshire pudding. Price very reasonable and staff very attentive.

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“Disappointing stay”

I am publishing this review, as I did an in house survey raising several issues and have not a had a response from the hotel. As mentioned by others, parking can be tricky as very tight entrance and not many spaces, but we did get a parking space without issue. After booking in, we thought we wou… Más

I am publishing this review, as I did an in house survey raising several issues and have not a had a response from the hotel. As mentioned by others, parking can be tricky as very tight entrance and not many spaces, but we did get a parking space without issue. After booking in, we thought we would take advantage of the sunny garden with great views of the cathedral and that was when the first problem was encountered. We entered the bar and asked if they have a Happy Hour (we weren't expecting but just hoping} to be told in an off hand manner 'No, and no one does happy hour any more'. Undeterred we would still have bought cocktails here, but the first two we asked for were unavailable due to a wedding the weekend before, so we left. Managed to find two very local hostelries offering cocktails on offer, so no incentive to return to the hotel bar. Our room was small, but pleasant with a 4 poster (No 35), and a bath in the ensuite which I prefer. However the room was a bit dated and tired. Our first impression of the restaurant was not good either, as two of our party were barged out of the way by a waiter carrying plates of food as we entered. It was busy with a long wait for food, but when it arrived it was pleasant. At breakfast, we were not offered toast, and had to ask someone to take our hot food order as no one came to offer this. However we were able to have cappuccino at no extra cost. The buffet was rather uninspiring compared to other hotels I have stayed in at a similar price point. On a positive note, one member of staff (David) was very helpful when we were looking for recommendations for a local cider outlet to visit. Overall the stay was disappointing and we would probably not return. Most of the staff were young and personable when speaking to us, but seemed poorly trained to be aware of customers needs and pro actively offer service.

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