Hilton Garden Inn Stoke On Trent

“Alton towers trip with great service at hotel.”

We had a really lovely stay at this hotel and couldn’t fault the service from start to finish. Check-in was handled by Fahim, who was incredibly polite and made the whole process smooth and welcoming. It set a great tone for the rest of our stay. Nisha was also a huge help prior to arrival—she ar… Más

We had a really lovely stay at this hotel and couldn’t fault the service from start to finish. Check-in was handled by Fahim, who was incredibly polite and made the whole process smooth and welcoming. It set a great tone for the rest of our stay. Nisha was also a huge help prior to arrival—she arranged a complimentary room upgrade for us after we requested an extra bed, which made a big difference and was very much appreciated. The location was perfect for our trip, as we were visiting Alton Towers which was only about a 35-minute drive away. We had an amazing day there, and it was so nice to come back to the hotel afterwards to relax. In the evening, we spent time in the restaurant and bar where Roberto looked after us all night. Despite being very busy, he was attentive, friendly, and made sure we had everything we needed. His service really stood out, and the pornstar martinis were excellent! Overall, a great stay with genuinely helpful and friendly staff throughout. We’d definitely return and would highly recommend it to others.

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“Exceptional, Excellent, Outstanding”

First of apologies for not posting sooner... FULL MARKS FOR THIS PLACE. Room very spacious, clean and comfortable. Staff helpful, even had sms/text messages asking how my stay is which was a a nice personal touch. Check in and access to WiFi very quick, easy and hassle free. Buffet Breakfast was … Más

First of apologies for not posting sooner... FULL MARKS FOR THIS PLACE. Room very spacious, clean and comfortable. Staff helpful, even had sms/text messages asking how my stay is which was a a nice personal touch. Check in and access to WiFi very quick, easy and hassle free. Buffet Breakfast was lovely too. Even had an iron and ironing board in my room which was very useful and convenient for me. Inevitable clothes will get creased in bags when travelling, and good that I didn't have to go looking for an iron and ironing board like I have done at previous places I have stayed at. Everything that you could possible want and more from a hotel. I would certainly look to stay here again if I was staying in Stoke again at anytime. Thanks to everyone associated with Hilton Garden Inn for a very pleasant and lovely stay. :)

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“Bar Closed on a Saturday Night”

I stayed at this hotel recently and overall the facilities were good, but I had a frustrating experience with the bar during my stay. Returning to the hotel on a Saturday evening we went to the hotel bar only to be told it was closed because the only staff on duty were unable to serve alcohol due t… Más

I stayed at this hotel recently and overall the facilities were good, but I had a frustrating experience with the bar during my stay. Returning to the hotel on a Saturday evening we went to the hotel bar only to be told it was closed because the only staff on duty were unable to serve alcohol due to religious reasons. While I completely respect individuals’ personal beliefs, it was quite surprising to find that in a mainstream UK hotel the bar was effectively unavailable because no staff member present was able to operate it. For guests expecting the normal facilities advertised by the hotel, this was disappointing. The bar is part of the hotel offering, and it seems reasonable that staffing arrangements should ensure it can operate as expected. It left me feeling a bit let down, particularly after a long day when I was looking forward to relaxing with a drink. I would suggest the hotel reviews its staffing arrangements so that guest services like the bar remain available as advertised.

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