Raja Hotel Kuta Mandalika Resort & Convention

“Great Breakfast!!”

Very centrally located…helpful staff. Terrific swimming pool and lounging area. Breakfast buffet was excellent, and the staff there extremely courteous. A value, with so many Kuta hotels having pretty high prices nowadays. The only downside was our first room, at lowest level of the hotel: extrem… Más

Very centrally located…helpful staff. Terrific swimming pool and lounging area. Breakfast buffet was excellent, and the staff there extremely courteous. A value, with so many Kuta hotels having pretty high prices nowadays. The only downside was our first room, at lowest level of the hotel: extremely convenient to pool area, but seems to have a mold problem. The rooms they transferred us to on the upper floors, were just fine. Great views and ventilation, when we had the a/c off.

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“Best location, but facilities and service less than we expected for 4 stars hotel.”

Very strategic location. Right in front of Mandalika beach. But unfortunately the hotel is not well maintained, even though it is a new hotel in this area. The interior of the room looks haphazard. Some furniture layers are peeling and some drawers cannot be closed tightly. The toilet doesn't ha… Más

Very strategic location. Right in front of Mandalika beach. But unfortunately the hotel is not well maintained, even though it is a new hotel in this area. The interior of the room looks haphazard. Some furniture layers are peeling and some drawers cannot be closed tightly. The toilet doesn't have a jet shower, there is a bidet but the water isn't fast, so it's hard to rinse or wash. Only 2 bottles of complementary mineral water are provided, usually we get 4 bottles at other hotels. The breakfast menu was below our expectations, in our opinion it lacked variety and the taste was lacking. Incomplete cutlery on every table. What we regret is, the swimming pool cannot be used at 8 am because it is being cleaned. I asked why it wasn't cleaned at night when it was quiet? The reason is lack of lighting. We chose this hotel apart from its excellent location, also because it has a pool because our children like swimming. The previous afternoon the pool water also looked less clear. We decided that the children would not swim, because based on our experience, it is not good to use the pool immediately after maintenance has been completed. The information was that at 9 am maintenance had just finished and we have to CO at 12 pm. Unfortunately our first experience was less than impressive at this hotel. Hopefully the hotel management can improve both in service and maintenance of hotel facilities.

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