Sheraton Jakarta Soekarno Hatta Airport

“A Very Pleasant Staycation Before a Vacation”

We had a very pleasant staycation at Sheraton Jakarta Soekarno Hatta Airport before our Bali trip. As our flight was at 6.20 am, so we chose Sheraton Jakarta Soekarno Hatta Airport for a pre-holiday staycation as it is the most suitable hotel for a staycation nearby airport. With its Balinese vibe … Más

We had a very pleasant staycation at Sheraton Jakarta Soekarno Hatta Airport before our Bali trip. As our flight was at 6.20 am, so we chose Sheraton Jakarta Soekarno Hatta Airport for a pre-holiday staycation as it is the most suitable hotel for a staycation nearby airport. With its Balinese vibe hotel with resort-like pool, the lake, and the design itself. All the team were very warm, welcoming, and helpful, honestly exceeded my expectation for a busy airport hotel. From the pre-check-in, when I asked for a mirror art via in-app chat, the team even asked if I have specific wordings for the mirror art. I also asked for an early check-in if it’s possible, and we got the early check-in. The Front Desk Agent (Rani - if I’m not mistaken) was very warm and friendly. The one communicated with me through email (Tasya Revita) was also very communicative. Before our room ready, we had a chance to try Hot Latte from &More, and we liked their latte, again, the one serving us was very informative and friendly. I did highly appreaciate that she even asked us it we have the Bonvoy app, as we could get discount and point. We were surprised while I only asked for a mirror art (made by Bulan, Hafidh, and Kevin - the Guest Relations Team), the team also made us towel art which was so cute with a shape like a man chilling at the beach. We were also surprised the team went extra mile again by providing us a welcome cake which tasted good. As we wanted to make the staycation as a proper staycation despite we didn’t have that much time, we decided to have dinner at Daily Social after our stroll around the jogging track and pool session. We ordered Nasi Goreng Kampung (my always ordered menu everywhere 😊) and Pho Bo, and both of the menu I ordered tasted good, not to forget the welcome bread as well. To make our stay complete, we ended our day by having Negroni at Unspoken, and the Negroni was strong enough, as I hoped it to be. I do love the vibe of Unspoken, a lot, with it’s ‘hidden’ door, the ambience, and all. The airport transfer was also went very smooth, it departed on-time, and the driver also was very nice. Thank you for the very pleasant stay!

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“Hidden Gem at Jakarta Airport”

I am transiting through Jakarta often. For business. I often stay in airport. This was my first stay at this property. It was excellent all around. A real hidden gem. I will now make this my transit hotel going forward. Was a wonderful hotel. 5 stars!

“Great hotel for Jakarta Airport”

Stopped at this nice resort-style hotel near Jakarta Airport. It looks closer on the maps but with time walking to transportation, one way airport roads, traffic etc, it takes longer to get there than we expected - still the closest hotel of the great brands on our radar screen. Surprised at the … Más

Stopped at this nice resort-style hotel near Jakarta Airport. It looks closer on the maps but with time walking to transportation, one way airport roads, traffic etc, it takes longer to get there than we expected - still the closest hotel of the great brands on our radar screen. Surprised at the lovely resort type grounds and pool facilities making this much more than ‘just’ and airport hotel. Hotel rooms / public areas a little dated, lovely walk in shower and bedding. Service was excellent. Breakfast was amazing.

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“在Marriott甚至前Starwood(SPG)系列酒店中體驗最差的一次！”

由於從日惹返國前，短暫停留雅加達一晚，入住機場附近的酒店比較方便，於是選擇了這間喜來登。 知道酒店有往返機場的接駁車，但遲遲沒有收到來自酒店的Welcome Letter詢問如預計抵達時間等入住訊息，也不知道該如何預約機場接駁，或是接駁班次時刻表，於是在要從日惹飛往雅加達前一天傳訊息給酒店告知我的抵達航班並詢問接駁事宜，很快的得到了回信告知接駁訊息，隨後才收到Welecome Letter，信中告知因為這間喜來登沒有Club Lounge，因此以晚餐取代歡樂時光，這點相當特別，這是在別的酒店沒有遇到過的禮遇，讓我更加期待本次入住！信中也告知，所有套房都已經被預訂，因此無法為我升等。 抵達雅加… Más

由於從日惹返國前，短暫停留雅加達一晚，入住機場附近的酒店比較方便，於是選擇了這間喜來登。 知道酒店有往返機場的接駁車，但遲遲沒有收到來自酒店的Welcome Letter詢問如預計抵達時間等入住訊息，也不知道該如何預約機場接駁，或是接駁班次時刻表，於是在要從日惹飛往雅加達前一天傳訊息給酒店告知我的抵達航班並詢問接駁事宜，很快的得到了回信告知接駁訊息，隨後才收到Welecome Letter，信中告知因為這間喜來登沒有Club Lounge，因此以晚餐取代歡樂時光，這點相當特別，這是在別的酒店沒有遇到過的禮遇，讓我更加期待本次入住！信中也告知，所有套房都已經被預訂，因此無法為我升等。 抵達雅加達機場時，接駁司機非常親切，明確的告知會面地點，順利搭上接駁車前往酒店，抵達後，櫃台人員也表現得相當專業且親切，告知了酒店各項設施並詢問離開時是否需要接駁，很迅速的辦理完手續取得房卡。 不妙的是，進入房間後，如同其他旅客的評論般，房間有潮濕的氣味，是還可以接受的範圍，但是房間沒有浴缸是我無法接受的，於是電話聯絡at your service詢問是否所有房間都沒有浴缸？我希望換到有浴缸的房間！接電話的人員告知只有套房才有浴缸，並給我升等的報價！(我心想，之前的歡迎信中不是說到因為套房都訂滿了無法為我升等？那麼我問了浴缸之後，現在有套房了？)由於升等套房後的費用會讓我覺得我寧可入住市區更高級別的酒店(例如The St. Regis 或 The Ritz-Carlton)，因此我詢問是否可以取消入住改住其他萬豪系的酒店？at your service的服務員毫無思考的回應：不行！你已經入住了！我才進房間1分鐘，且是因為房間無法滿足需求我才決定不住，而且還是會選擇萬豪系列的酒店，這樣的應對真的很不得宜！我再次表明我希望更換到其他酒店，於是電話中的服務員告知她跟經理討論一下再回電話給我！等待大概五分鐘後，接到回電，告知剛才的價格有一點錯誤，問我是否願意付價差升等？但兩次報的價格並沒有相差多少，這樣的價格我還是會選擇入住市區更高端品牌的酒店！我希望取消！於是同意免費取消！我移動到前台告知我不住了，櫃台人員很驚訝地詢問發生什麼狀況，我說我需要有浴缸的房間，櫃檯詢問我有跟經理對話過了嗎？我說我跟at your service服務中心通過話，經理同意免費取消！於是櫃台人員協助退刷預授權的信用卡，還關心我是否找到合適的住宿？ 讓我很不開心的點是： 1. At Your Service的人員應對相當不專業！當無法滿足客人需求時，應該找主管或經理討論如何處置！而不是這麼果斷的做出決定回絕客人！而且在說完套房才有浴缸，升等的價差後就問：Anything else can I assist You?第二通電話也是，說了剛才的報價有誤，重新報價給我後立刻又接：Anything else can I assist You? 想要草草了事把我解決掉？ 這個態度非常有問題！不應該是五星級酒店的應對！ 2. 從頭到尾經理沒有出面跟我交涉，只透過At Your Service很不專業的人員在傳話！我甚至無法確定經理是否知道這件事！ 3. 迎賓信中說了沒有套房，但現場既然有套房，那是不是可以為白金會員免費升等？如果是完全沒有套房了，經理跟我說明一下，我或許也就住下了！ 4. 決定取消入住後，從房間走到前台也有一段時間，既然我在電話中決定了要取消，為什麼櫃台人員完全不知道此事？At Your Service的人或經理沒有把這件事傳達給前台嗎？ 這樣的應對我應該是給最低的一分，但接駁車的人員和前台的人員服務態度和專業度都很好，這三分是給予你們的！

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