Bab Al Nojoum Bateen Liwa

“Beautiful Villas and Friendly Staff, But Service Needs Consistency”

We’ve just returned from our third stay and, overall, we had another really enjoyable visit—so much so that we’ll definitely be back. There are some standout positives that keep bringing us back. The villas are spotlessly clean, very well appointed, and incredibly comfortable. The private pool is … Más

We’ve just returned from our third stay and, overall, we had another really enjoyable visit—so much so that we’ll definitely be back. There are some standout positives that keep bringing us back. The villas are spotlessly clean, very well appointed, and incredibly comfortable. The private pool is a huge highlight—our boys absolutely love it—and the location itself is fantastic for a relaxing escape. The staff are genuinely warm, friendly, and welcoming throughout the resort. A special mention to Micheal, Son, and Angela, who really stood out for their kindness and attitude—they are a credit to the team. We also noticed some improvements compared to previous visits. Room service delivery times were better, and breakfast felt improved in both quality and overall experience, which was great to see. That said, there are still some areas that need attention. Communication—particularly via WhatsApp, which guests are encouraged to use—can be very slow and inconsistent, which takes away from the overall experience. Food is another area that doesn’t currently reflect a 5-star standard. While decent, it lacks the quality and variety you would expect, and the buffet pricing (around 200 AED) feels difficult to justify. We would strongly recommend opting for the à la carte option instead—even if initially told it’s not available, it often is. The resort would also benefit from having a proper bar, and poolside drinks being served in glass feels impractical—plastic alternatives would be more appropriate for safety and convenience. As returning guests—and having previously left a featured review—it’s a little disappointing that some of these points remain, although there are signs of progress in certain areas. Overall, at the Fazaa promotional rate we paid, the experience represents good value. At full price, expectations would naturally be much higher. That said, we enjoyed our stay, and thanks to the setting and the fantastic staff, we will be returning again.

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“Great location and atmosphere but bad food and restaurant service”

The hotel and infrastructure is great, but the service in the restaurant was so slow and food was not tasty at all (very fatty, unhealthy, cold). The changing cheff and menu could make this place so better

“Amazing location , Average hotel”

What makes this hotel spectacular is the location - dunes as far as the eye can see with amazing views. Lots of opportunity to walk and play in the dunes. The rooms are nice with direct dune access and great views. The rooms have a mini-kitchenette which is very useful. On the down side , there … Más

What makes this hotel spectacular is the location - dunes as far as the eye can see with amazing views. Lots of opportunity to walk and play in the dunes. The rooms are nice with direct dune access and great views. The rooms have a mini-kitchenette which is very useful. On the down side , there was a very bad smell outside on the patio where the plunge pool is which spoiled the outside. The shower was open and completely flooded the bathroom every time which is annoying and unsafe. The food was ok but nothing special and overall a bit disappointing - you won’t go hungry but probably also won’t come back just for the food either. When we checked in we were given a list of complimentary activities. When we tried to actually book on of the activities the next day it took multiple calls and no one seemed to have any idea what we were talking about. In the end we were directed to another activity instead. This was dune tobogganing which was lots of fun but not what we had intended. After that we didn’t try and book any of the other activities again. We did see other people doing kite flying and archery so some activists were taking place but it seemed very disorganised. The pool is nice and very scenic but they missed a trick in not making it an infinity pool which would have been amazing. The darts were broken and lost so we couldn’t do that. The table tennis ball was cracked so we also couldn’t do that. It was very disappointing that basic facility items were not maintained. With some exceptions the service overall was not good and several times we had to wait a long time or request the same thing multiple times. The staff were mostly very friendly. At check-out the bill was incorrect and I had to get it corrected. It’s never nice being overcharged. With much better organisation and better attention to detail this could be a very nice hotel but currently it’s a very average ( mid 4 star) hotel in an amazing location.

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