Four Seasons Hotel Tunis

“Wonderful hotel and staff”

We stayed at this property from 23 July to 2 August. Overall the experience was excellent and this is a beautiful property well situated. On arrival I was offered a discounted upgrade to a sea view suite which I took. I had to move to a quieter suite after the first night as the bar/restaurant b… Más

We stayed at this property from 23 July to 2 August. Overall the experience was excellent and this is a beautiful property well situated. On arrival I was offered a discounted upgrade to a sea view suite which I took. I had to move to a quieter suite after the first night as the bar/restaurant by the pool stays open until 2am and was noisy. The move was handled exceptionally by Ameni who took care of it seamlessly. Some particular highlights for us were the pool and the brilliant staff there who really do go out of their way to make the service feel very special. We also very much enjoyed the Creek restaurant and its excellent food and wine and again the service by the staff there was really personal and special. Our room was immaculate and housekeeping did a great job of ensuring that everything was fresh and clean each day - they are unsung heroes. Overall a very lovely and restful stay. However, we will not be returning to Tunisia until the airport gets an upgrade. On arrival and departure it was a truly awful experience in very hot temperatures. Very long queues at immigration in and out and no fast track for business. We had to wait another hour for our bags to arrive. The whole experience at the airport was awful and we very nearly missed our return flight due to a last minute gate changed that wasn’t communicated and the staff were awful - service with a snarl. I feel bad mentioning this in a review of this lovely hotel but I do think people need to know that the airport is awful as it is part of the whole trip. I’m surprised the Tunisian government or tourist boards don’t do something about this given the amount tourism must contribute to the economy.

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“A wonderful family vacation”

Our stay at the Four Seasons Tunis was truly exceptional from beginning to end. Everything about this hotel exceeded our expectations, from the beautiful property itself to the incredible level of service provided by every member of the team. The service standards at this hotel are truly what you … Más

Our stay at the Four Seasons Tunis was truly exceptional from beginning to end. Everything about this hotel exceeded our expectations, from the beautiful property itself to the incredible level of service provided by every member of the team. The service standards at this hotel are truly what you expect from a Four Seasons. Every interaction felt warm, professional, and genuine. The concierge team was outstanding and went above and beyond to make sure our stay was smooth and enjoyable. Housekeeping was excellent, the breakfast team was wonderful, and every department we interacted with consistently provided exceptional service. As a family traveling with young children, one of the highlights of our stay was the Kids Club. Chayma was absolutely incredible with our children. She immediately connected with them and became their friend during our stay. Our kids genuinely looked forward to going to the Kids Club and spending time with her, which says everything about the care and attention she provided. She was kind, patient, engaging, and made them feel comfortable and welcomed. She also babysat our children one evening, and we felt completely at ease knowing they were in such wonderful hands. We would also like to recognize the breakfast team, especially Cherif, who was always welcoming, attentive, and kind. The breakfast managers did an excellent job creating a warm and personalized experience every morning. There was also a female breakfast manager who was wonderful and consistently made sure guests were well taken care of. The food at the hotel was outstanding. We enjoyed meals at both Blue and Azur, and both restaurants delivered excellent food, beautiful settings, and great service. Every meal was a memorable part of our stay. What truly makes Four Seasons Tunis special is the people. The property is beautiful, but it is the staff who make the experience unforgettable. Every person we encountered made us feel valued and welcomed, and the level of hospitality was exceptional. We would highly recommend Four Seasons Tunis to families and travelers looking for a true luxury experience. It was one of the highlights of our trip, and we cannot wait to return.

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“A Pleasant Hotel, but Not Quite the Four Seasons Standard”

I’ll go through everything point by point. As far as the beach is concerned, for a hotel of Four Seasons level, it is honestly rather disappointing. The beach does not feel particularly well maintained, it is somewhat dirty in places, and there is quite a lot of litter in the sand. It gives the im… Más

I’ll go through everything point by point. As far as the beach is concerned, for a hotel of Four Seasons level, it is honestly rather disappointing. The beach does not feel particularly well maintained, it is somewhat dirty in places, and there is quite a lot of litter in the sand. It gives the impression that it is not cleaned as thoroughly or as regularly as one would expect from a hotel of this standard. In addition, the beach itself is quite small and there are very few sun loungers. I counted fewer than 30 for what is a fairly large hotel. For a property of this size and standard, that is clearly not enough. Considering how hot Tunisia is in August, it is perfectly natural to want to come to the beach early in the morning. I arrived at around 7:00 a.m. and could not find either towels or prepared sun loungers. The beach area only started being set up at around 8:00 a.m. In my opinion, at a five-star resort, the beach should be fully ready for guests much earlier. Another significant drawback is the lack of a proper shower on the beach. There is only a small shower for rinsing your feet, with no proper way to wash the sea salt off your body. I actually saw people filling cups with water and pouring it over themselves. For a Four Seasons property, this is, to put it mildly, quite surprising. There is also no restroom directly on the beach. In the morning, I had difficulty finding an accessible restroom and eventually had to walk back toward the hotel, as the restrooms near the pool were still closed at that time. For the beach area of a five-star resort, this is a considerable inconvenience. As for breakfast, the service left a very poor impression. We ordered coffee and cappuccino three times from three different members of staff, including the manager. In the end, we waited around 15 minutes, and the drinks were only brought after we had to remind them once again quite firmly. The clearing of tables is also poorly organized. Many tables remain covered with used dishes for far too long, with staff making little effort to clear them promptly. This is simply not what one expects from the Four Seasons brand. That said, I also want to be fair and mention the positives. Overall, the hotel itself is pleasant, the rooms are nice and clean, and we have no complaints whatsoever regarding housekeeping. However, the condition and infrastructure of the beach, its preparation in the morning, the lack of a proper shower and easily accessible restroom, as well as the service during breakfast, all require significant improvement. When you choose Four Seasons and pay accordingly, you expect a certain standard not only from the room, but from every aspect of the stay. Unfortunately, in the areas mentioned above, this property falls noticeably short of the level one would expect from a five-star Four Seasons hotel.

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