Sousse Pearl Marriott Resort & Spa

“I love this hotel”

Best hotel and always entertainment good energy and smile

“Lovely hotel”

Best entertainment amazing holiday

“Not a five star”

2 star hotel 5 star staff Hotel is not a five star hotel Pool and room where fine Food and drinks not good Little choice and always cold Good points Pool man was excellent Staff were always happy except for canteen staff no smiles when dishing food. Tables were never set up and always had to … Más

2 star hotel 5 star staff Hotel is not a five star hotel Pool and room where fine Food and drinks not good Little choice and always cold Good points Pool man was excellent Staff were always happy except for canteen staff no smiles when dishing food. Tables were never set up and always had to ask for cutlery never any spoons only a tiny wooden one that they use for the ice cream . Drinks were awful no taste same as the food

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“Avergae but not great”

This hotel does not currently deliver a five‑star experience. The overall standard feels closer to a three‑star property, lacking the luxury and refinement you would expect from a Marriott, especially when compared to locations such as London. Room & Facilities The air conditioning in our room (30… Más

This hotel does not currently deliver a five‑star experience. The overall standard feels closer to a three‑star property, lacking the luxury and refinement you would expect from a Marriott, especially when compared to locations such as London. Room & Facilities The air conditioning in our room (309) was intermittent, which made the stay uncomfortable at times. The TV did not work properly The bathroom felt very basic, and both the toilet door and bathroom door did not close properly. The toilet being in a separate room was not an issue, but having the sink located in the main bathroom rather than alongside the toilet felt impractical. Housekeeping Housekeeping was inconsistent. While the room was cleaned well, towels were not replaced until much later in the day. In a hot climate where guests are frequently using the pool and beach, not having towels available when needed is unacceptable. On several occasions, when requesting towels, I was told to wait an hour — this became a daily frustration. Service & Staff The staff were friendly and welcoming, but many did not appear to be fully trained in customer service. Service was often slow; even simple drink orders could take over five minutes despite the bar not being particularly busy. That said, there were a couple of standout staff members who clearly understood all‑inclusive service. They were attentive, proactive, and remembered guests’ preferences — a level of service the hotel should use as a benchmark. Food & Drink Cocktails were poorly mixed and below the standard of other all‑inclusive resorts. The food overall was average, with limited variety for vegetarians. The vegetarian options were largely the same each day, which became repetitive over a week‑long stay. The pasta station was excellent, with dishes made fresh to order. Desserts were a highlight — a wide selection and consistently high quality, so credit to the pastry team. Currency exchange available on‑site was convenient and appreciated. Overall This hotel has strong potential, but it needs significant improvements in customer service, consistency, and attention to detail to truly meet five‑star expectations. As there is limited entertainment or activity outside the resort, guests spend a lot of time on‑site — which makes the service gaps more noticeable. With better training and operational improvements, this could be a much stronger experience.

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