Virginia Family Resort

“Overall great stay”

Just spent 11 nights at this hotel and thought I would note the good and bad. I will start with the negatives - Both the pool and main bar requires more staff- queues can be pretty bad at times on an evening - i must however give a shout out to Jo who is an incredible member of staff, she is al… Más

Just spent 11 nights at this hotel and thought I would note the good and bad. I will start with the negatives - Both the pool and main bar requires more staff- queues can be pretty bad at times on an evening - i must however give a shout out to Jo who is an incredible member of staff, she is always smiling and making everyone feel welcome even though she must be exhausted. I would advise not to choose the Greek a la carte meal - starters were nice, however the main course was not great. The kids pizzas also took over 50 minutes to come out and were so hard the kids couldnt eat them. The hotel itself could do with a few upgrades - the white grates surrounding the pools were pretty gross and falling off in some areas, also a tile that had fallen off was in the pool. There was a leak in the ceiling by the main bar inside which constantly had a bucket under it. Some of the tiles in the pools surrounding areas were also slipery when wet. There was also an altercation between the cleaning staff one morning. However, all of these noted didnt affect our stay in any way. Positives - The restaurant - i had read some negative reviews around the food, however, me and my family always found something to eat and enjoyed it. There is a pretty wide selection for everyone. Breakfast you have fresh pancakes and omelettes being made. The pool snack bar serves Gyros, chips, pizza and hotdogs and these were always delicious and never much of a queue. The pool side restaurant again, was lovely- fresh pizzas being made constantly,  you do get the odd greedy person grabbing loads more pizza than they need which causes queues whilst you wait for the next pizza to be cooked, but thats not the hotels fault. The restaurant staff also work so hard and do an amazing job. Towels- you can get hotel pool towels with a 10 euro per towel deposit, these can be requested and paid for at reception on arrival - you are given blue coins which you take to the side of the pool bar and hand them over to recieve towels - these can be changed daily. On your final pool day you return the towels to get your blue coins back and take to reception to get your deposit - keep your receipt though as they wont refund without this. Cleaning- our rooms were cleaned daily - the cleaning team work so hard - the pool areas were hosed down and scrubbed everyday, the glass panels on the bridge crossing the main pool were cleaned daily. I cant fault the hard work they do. Staff - Thought i would write a separate section on the staff as this has some highs and lows Jo - incredible member of bar staff who is just so lovely and happy to help Teo - restaurant manager- goes above and beyond to make sure you have a great experience Greg - entertainment, the first half of our holiday we had Greg and he was amazing, he would circulate and mingle making sure everyone was happy and felt included, he would be around most of the day doing aqua aerobics, water polo and water pong he actually got in the pool for both the aerobics and water polo. The same for the evening entertainment he was always around hyping everyone up- sadly he left and the replacement was what really let  the entertainment down- more on this further down. Mikey- entertainment, an absolute credit to this hotel. With the departure of Greg it was left to Mikey to cover all areas of entertainment - he did this and smashed it. We learnt this is his first season - he was made for entertainment, he really pulled his game out the bag and managed to do 2 people's job (how he accomplished this is beyond me) he also joined everyone in the pool for aqua aerobics and water polo. He ran around to make sure everyone had a great time morning, day and night. personal note to Mikey - keep up the incredible work, you are an amazing person with a great work ethic, you made our holiday so enjoyable and it genuinely wouldnt have been the same without you. Now for the lows of the entertainment- following Greg leaving, his replacement (who i believe is also now entertainment manager) started. He covered aqua aerobics once - I cant say anything other than boring. Evening 'music quiz'  happened 4 nights in a row - boring. This person did not mingle, did not hype up the crowd and honestly I dont know what he was doing all day - it was all pretty awkward, it was like he doesnt know how to entertain (the irony). The 2 times I seen him do water polo, he stood on the side of the pool - blew a whistle and then disappeared. I'm pretty sure the thing i saw him do the most was eat. This really dampened the second half of our holiday. Overall we had a wonderful time at this hotel and if I was the type of person to return to the same hotel I would 100% return.

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