Enorme Santanna Island

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El hotel es maravilloso, tiene muy buenas instalaciones. El servicio es bueno y la limpieza excepcional. Cuenta con tres restaurantes temáticos incluidos en el “todo incluido” y nos gusto especialmente el trato de Giota en el restaurante italiano, fue muy amable y una maquina trabajando!

“Beautiful Hotel ⭐️⭐️⭐️⭐️⭐️”

Enorme Santanna Island ⭐️⭐️⭐️⭐️⭐️ What a lovely hotel! The food was lovely, the hotel was spotless, the staff were friendly and helpful - what more do you need?!? The room was a good size, with a chiller, coffee machine, robes and slippers, fan and air con. The shower was fantastic and the toiletri… Más

Enorme Santanna Island ⭐️⭐️⭐️⭐️⭐️ What a lovely hotel! The food was lovely, the hotel was spotless, the staff were friendly and helpful - what more do you need?!? The room was a good size, with a chiller, coffee machine, robes and slippers, fan and air con. The shower was fantastic and the toiletries were of a nice quality. They clearly thought about the room design as the sockets were USB sockets (and catered for other devices too) and the bathroom socket was sufficient to charge a UK electric toothbrush so I didn’t need any UK/Europe adapters. We were in a double swim up room (2409) and the room had sun all day and the pool was shared with next door. The sunbeds cause a slight issue on the main pool, but the hotel does try to manage it as best as they can by ensuring you know the rules at check in and they clean the pool first thing (pool opens at 9am) and they remove anything placed before then. The dinner at the Sunset buffet was superb with plenty of choice and good quality food. Nice to see a buffet so clean and tidy! And the deserts were delicious! We were able to book all 3 à la carte restaurants (booked on our first day) but in all honesty, I preferred the buffet food! So I wouldn’t stress about getting a reservation, the buffet food is more than enough in quantity and delicious - better in our view. Everything at this hotel is excellent quality. The pillows…. The sun brollys, the sun beds, everything! The spa was very good (thank you Francesca!) and I’d recommend treatments there. The only downside is that we couldn’t extend our room (for a fee obviously) which was a shame as we weren’t being collected until 8.40pm. The stored luggage wasn’t manned either, so a bit of a security risk. At checkout, we had to leave by 11am and our bands were cut. We were given lunch vouchers but had to pay for drinks after that. I’d recommend using Stefanos Tours in Sissi - we did Chrissi Island and Spinalonga. Chrissi Island was lovely but was a bit disappointed with the boat - it was huge and very disorganised on board. They let Stefano’s brilliant service down really. All his collections from the hotel were spot on and they were waiting to pick us up on the return at the end of the day. However the Spinalonga tour was fantastic!! And thank you Manos! Sissi is beautiful and we’d recommend going for a wander after dinner as the harbour is beautiful at sunset. No mosquitoes either!! A special mention/thank you in particular to the following staff, who really care about what they do: Francesca (spa) Evans, Andreas, Kara and Orista (I hope I’ve spelt them all correctly. All in all this hotel was a luxury hotel, deserves its 5* rating and we hope to be back, well done staff! 👏👍

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“Lovely hotel, great staff and food”

So.. I’ll be as honest as possible…. location is good. A short walk into Sissi and you can walk along the sea front too into the harbour. Some nice restaurants close by also. The room was well equipped air con was great the shower was the best I’ve ever had in a hotel, cleaners were great came ev… Más

So.. I’ll be as honest as possible…. location is good. A short walk into Sissi and you can walk along the sea front too into the harbour. Some nice restaurants close by also. The room was well equipped air con was great the shower was the best I’ve ever had in a hotel, cleaners were great came every day and kept our water topped up with fresh bottles. Bedding changed and towels every day. Beach towels you can change at reception every two days. We had a swim up room 3203. We did complain on arrival cause in my opinion it wasn’t a swim up room. Our terrace was shared with the room next door on a corner with no privacy divider. So the same went for room 3204 also. There were 5 beds outside the small square pool and it wasn’t clear which one was ours. When we asked we were told ours was on the other side…. So hence me saying not a swim up. They did offer to change us in fairness however we got on very well with the people in the room and one of the rooms was under repair so we did get a choice of two of the beds. The sun was on the area for most of the day. It was also close to the main bar near the buffet. So we declined their offer to move us so that’s on us. The pools were on the cold side but as always once your in and got over the shock it was fine lol. The staff at all the bars and restaurants are really good and friendly. The cocktails were really good. My favourite is the gin & go and the cosmopolitan. Really refreshing, you do get service too around the mainpools. If you want a bed at the roof top pool or the pool near the buffet with the sea views you need to be prepared to get up and queue from 8ish. The big pool up by the Italian is better and again you get poolside service any time after 10 though and you won’t get a bed. Due to having swim up room we only went to it twice and got there at 8am on both days and got the beds we wanted. People were reserving beds though I witnessed beds with towels on and not a soul in sight for upto 4 hours. This needs to bed monitored better by the hotel. The taking of the wrist bands on day of departure at 11am when you don’t leave till 8pm is not really fair when you only arrived at midnight on day of arrival. The food is fantastic , our fave was umika. Great wasabi and sushi. And the katsu curry lovely. Take sunglasses to the Cretan and the Japanese though. It’s very influencer heavy around the hotel. Photo shoots going on everywhere lol. The aperol spritz bar opens at 5 and sometimes has a dj playing Ibiza classics. Big variety of spritz on offer there too. The buffet really varied and lovely pastas. Shout out to KARA in the sunset bar who was a delight. And also Maria in the roasta bar. Lovely people. The hotel is immaculate and cleaned constantly. Would I stay again: Yes but at a cheaper price than I paid. 10 nights for £3900 for 2 was very expensive. The couple in the room next door booked last min and got a swim up room 7 nights for £2000. So was a bitter pill to swallow.

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“Ok…definitely not 5*”

We arrived late at night and had to check in with a QR code it was easy enough but took a bit of time after a long day of travelling. After everything at check in was sorted we then had to wait for somebody to come and take us up to are room which was no issue until we were waiting there about 15-2… Más

We arrived late at night and had to check in with a QR code it was easy enough but took a bit of time after a long day of travelling. After everything at check in was sorted we then had to wait for somebody to come and take us up to are room which was no issue until we were waiting there about 15-20mins and then another couple were taken before us despite us been there before them and waiting. So overall it took about 40minute to check in Our room was nice however we had a smell of sewage comming from our bathroom the whole week while we was there. We had to constantly have the bathroom door shut as if not the whole room smelt and when we went into the bathroom it was such an awful smell constantly it never went so we rang reception and told them and they said they were going to get the maintenance man to come up so we waited about 1h and nothing happened. We then went down to reception and told the staff and again then said they would tell the maintenance man and he never came so we had to deal with that the whole week and after reading other reviews it seems to be a common issue that doesnt get resolved. The housekeeping was ok however the floor was never cleaned as if we walked on the floor with no shoes on our feet were black! The bedding was also never changed for the full week. The sunbed wars are ridiculous. On our first day we went to the main pool and by 8am they were all gone! People are queuing from 7am to get one and then leave there towels there all day. We saw multiple people arguing over sunbeds. There is not enough to accommodate everyone and if you are not up by 7:30am at the pools you will not be able to get one at all.the sunbeds are pretty dirty and really need washing. The bars also dont open until 11am despite the pools been open from 8am. The staff are all lovely we never had an issue with them. Ralph who is at the pool at the top at the hotel is absolutely fantastic and does not stop all day and is so polite and constantly has a smile on his face! The guy who is on the buggy most of the day is great and always gave us a lift if he was near us (we didnt get his name).all the bar and restaurant staff were always friendly and polite. The food is lovely however we didn’t find the breakfast any good. The Italian is fantastic at lunch time. We didn’t manage to book any of the restaurants as they are constantly booked up. The cocktails are fantastic especially the enorme one. The entertainment is basically non existent and there is nothing to do on a night. There was a singer on and he was down at the coffee bar just in front of the bar with a speaker. The music was quiet and more background noise than anything. For entertainment I expected a stage at-least… not just in the middle of the bar. On the day we left we had a late flight and we has to be out of our room by 11am. We tried to extend our room which is 90euro while 6pm and got told no as the room was booked for the next people to arrive which was fine. However on checkout they cut your wrist bands off and just give you a voucher for the main buffet lunch.you then have to pay for everything. Overall we did have a good time but we wont return back,the hotel is not all its made out to be on social media and definitely needs improvement and i would look elsewhere for a 5* hotel.

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